Store Policies

Yarnies and Swag Store Policies

Welcome to Yarnies and Swag! We’re excited to share our love of fiber arts with you. To ensure the best experience for everyone, please review our store policies below.

Returns & Exchanges

• Unused, unopened yarn in its original condition may be returned or exchanged within 30 days of purchase with a receipt.

• Needles, hooks, notions, books, patterns, and clearance items are final sale and cannot be returned or exchanged.

• All custom-dyed yarn and special orders are non-refundable.

• If you receive a defective item, please contact us within 7 days of purchase for a resolution.
  
  

Class Policies

• Pre-registration is required for all classes. Your spot is not reserved until payment is received.

• Class fees are non-refundable, but you may transfer your registration to another person or class date if needed.

• If a class does not meet the minimum required students, we may cancel and issue a refund or store credit.

• Students are expected to purchase their materials at Yarnies and Swag unless otherwise stated in the class description.
  
  

Custom Orders

• Custom-dyed yarn orders require payment in full at the time of order.

• Custom orders cannot be returned, exchanged, or canceled once production has started.

• Please allow 2-3 weeks for custom-dyed yarn unless otherwise specified.
  
  

The Yarnies Cryptid Curation Gift Boxes

• Birthday Boxes and Holiday-Themed Boxes are prepaid and non-refundable due to the custom curation of each box.

• Birthday Box orders must be placed at least one week in advance to ensure timely fulfillment.

• Each box includes a selection of yarn and curated goodies, with the option to tailor selections based on the Customer Preference Form (please ensure this is filled out before your order). Click Here to fill out the Customer Preference Form

• Local pickup is available, or shipping can be added for an additional fee.

• By purchasing a Cryptid Curation box, you agree to these terms. If you have any questions, feel free to reach out!

Shipping & Pickup

• Orders ship within 3-5 business days unless otherwise stated.

• Local pickup is available during store hours. You will receive a notification when your order is ready.

• We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

Children in the Shop

• We love welcoming fiber lovers of all ages! However, parents/guardians are responsible for supervising their children at all times.

• Any damaged merchandise due to unsupervised children must be paid for by the parent or guardian.
  
  

Gift Cards

• Yarnies and Swag gift cards never expire and can be used for in-store and online purchases.

• Gift cards are non-refundable and cannot be exchanged for cash.

Customer Feedback & Communication

• We value your feedback and are here to help! If you have any questions, concerns, or suggestions, please contact us at yarniesandswag@gmail.com or call or text us at (937)234-3588.

• Our team strives to respond to all inquiries within 2 business days.

• Your feedback helps us continually improve our products and services.
  
  

By shopping with us, you agree to these policies. If you have any questions, feel free to ask—we’re happy to help!

Thank you for supporting Yarnies and Swag!